Read when you have time. Just some good stuff:
- Always do what you say will you when you promise to do it.
- Don’t make a commitment you may not be able to keep. Think about the amount of time you need to resolve a problem and make your commitment accordingly.
- Customers would rather have you commit to a realistic time frame than one that sounds good but is unrealistic.
- If you make a commitment that you can’t meet, call your customer and explain the delay. Most are understanding as long as you are honest with them.
- When making commitments, try to avoid words like “as soon as possible” or “right away”. These time frames may mean one thing to you but something different to the customer.
- Try to give a definite time commitment for your answer to a question or problem. Customers appreciate hearing a definite time and day rather than “I’ll call you back when I have an answer.
I have been in Customer Service before and it has been fulfilling to hear your customer’s appreciation on all of the works you have done.
I’m just thinking, if only this is just being followed on relationships as well… there would have been no questions between LOVE and COMMITMENT…